How to Switch Propane Companies and Avoid Common Mistakes
We’ve all been impacted by confusing pricing or waits on hold with a call center for one thing or another. Experiences like these with fuel deliveries, billing, or service sometimes get homeowners interested in exploring options for new providers.
If you’re wondering how to switch propane companies, the good news is that the process is often easier than people expect. A little planning can help you avoid common mistakes and make the transition smooth.
Mistake #1: Forgot That the Propane Tank Was Leased
The first step as you work out how to switch propane companies is to determine who owns your tank.
Many homeowners lease their propane tank from their current provider — and this is even more likely if it’s an above-ground tank. If the tank is leased, it remains the property of that original propane company and cannot be filled by another provider.
Homeowner-owned tanks offer more flexibility. However, it’s still worth confirming before you move forward because the new propane company will need to verify ownership. Not sure where to start? No worries — we can help you with this process and explain your options.
Mistake #2: The Tank Is Nearly Empty
It makes sense to use up the propane in your tank before you switch. However, if you’re running really low on propane before you switch to a new provider, it might cause unnecessary stress or get you in a situation where you need an emergency delivery (which usually has a fee).
Also, if a tank runs completely empty, additional safety procedures and inspections are required before service can resume.
It’s best to start the process while you still have some fuel in the tank, so everyone has a bit more flexibility and you can make sure your service is uninterrupted.
Mistake #3: Didn’t Ask About Tank Swap Options
Many homeowners assume switching providers will mean expensive installation work. However, that’s often not the case!
For above-ground tanks, propane companies may also offer tank swap programs — as we do at Bumgarner — that simplify the process. Your existing provider may be able to retrieve its equipment while the new company installs a replacement tank.
Make sure to ask, because we offer FREE above-ground tank swaps. The Bumgarner team handles all the paperwork and submits the letter of intent, then we place our tank at your home for a smooth transition. We simply ask homeowners to give their current provider a courtesy call before the process begins.
Mistake #4: Choice is Focused Only on Price
The price of propane absolutely matters, but fuel prices are beholden to the market — they go up and go down in the southeast for all providers over time.
Many homeowners switch because they feel like a number instead of a neighbor. Exceptional, friendly, local customer service is a priority you have a lot more control over as you compare your providers. When comparing propane companies, always take a moment to inquire about convenient services like tank monitoring, emergency service options, and how they handle billing.
We believe in delivery reliability and transparent billing with flexible payment options. Generations of families in Western Carolina have counted on Bumgarner to treat them like members of our fuel family with responsive and reliable service. Why? Because our customers are our neighbors.
Make the Switch the Easy Way
Bumgarner Oil & Propane has been fueling our community since 1954. Three generations of the Bumgarner family have carried forward the same commitment to dependable deliveries and neighborly service throughout Western Carolina.
We’ll help make the transition as simple as possible with FREE above-ground tank swaps, straightforward billing, and real people answering the phone. Choose Bumgarner Oil & Propane to be your fuel family and make the switch with confidence.
FAQs
Switching propane companies usually begins with determining tank ownership and contacting a new provider. They can explain the transition process, coordinate paperwork, and arrange a tank swap if needed.
Yes, but the leased tank remains the property of your current provider. In many cases, the old tank can be removed and replaced with a new one from your new propane company.
Many do. Some propane companies that deliver provide tank swap programs to simplify switching providers, particularly for above-ground tanks.
The timeline varies depending on tank ownership and scheduling, but many above-ground tank swaps can be completed relatively quickly once paperwork is finalized.
Only if the tank is homeowner-owned or belongs to that company. Propane providers generally cannot fill tanks owned by another company.
Look for reliable deliveries, transparent pricing, responsive customer service, flexible payment options, and local support from a team you can easily reach.
Costs vary based on tank ownership and installation requirements. Some providers offer free above-ground tank swaps to help homeowners transition more easily.
Common reasons include high costs, inconsistent deliveries, poor customer service, confusing billing practices, or wanting to work with a more local provider.
